Refund policy
All Sales Final Policy
At 20 Pastures, we take pride in the quality and integrity of everything we raise and deliver. As a small, independent farm, every order is prepared with care and intention. Because our products are perishable and custom-packed for each customer, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.
Damages and Issues
Please inspect your order upon delivery or pickup. If your item arrives defective, damaged, spoiled, or incorrect, contact us immediately so we can evaluate the issue and make it right.
To report an issue, 20pasturesfarm@gmail.com email with:
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Your order number
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A description of the issue
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Photo documentation (if applicable)
If your claim is approved, we will provide an appropriate resolution, which may include:
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A replacement product of equal value (subject to availability), or
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An on-farm credit for future purchases
Refunds to the original payment method are not offered under this policy.
Non-Returnable & Non-Refundable Items
Because all sales are final, no returns or exchanges are accepted for any reason other than documented damage or error. This includes (but is not limited to):
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Perishable goods such as meats, eggs, produce, or flowers
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Custom or special-order products
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Event or pre-ordered items
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Personal care goods (such as soaps or lotions)
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Sale items or gift cards
Products that have been opened, partially consumed, or improperly stored after delivery are not eligible for review or replacement.
Our Commitment
We are committed to fairness, transparency, and customer satisfaction while maintaining the sustainability of our farm. These policies help us ensure the freshness of every product and uphold our standards of integrity, care, and community trust.
For any questions, contact us at 20pasturesfarm@gmail.com